Customer Admin Guide

What CRAFT org admins can do — and what they cannot — with quick links to each admin task.

This guide is for people who manage a CRAFT organisation on behalf of their company. You might be an IT administrator, a Customer Success lead, or a compliance officer. You do not need to be a developer to use the features described here.

What an org admin can do

As an org admin, you manage your organisation’s presence on CRAFT. Your responsibilities include:

• Inviting and deactivating users — control who has access to your organisation
• Assigning roles — determine what each person can see and do
• Configuring single sign-on (SSO) — connect CRAFT to your company’s identity provider
• Registering data connections — add the data sources your teams will use
• Reviewing audit logs — track actions taken by users in your organisation for compliance purposes

What an org admin cannot do

Org admins work within the application layer. You do not have access to the underlying infrastructure:

• You cannot access the Kubernetes cluster or server configuration
• You cannot modify the CRAFT platform itself — only your organisation’s settings
• You cannot see data or projects belonging to other organisations
• You cannot grant yourself access to a project you have not been given access to — project-level access must be granted by a project owner or admin

If you need infrastructure-level changes (for example, adding more storage or adjusting resource limits), contact your platform operator or Emergence support.

Navigating the admin area

All admin tasks are available under Settings in the CRAFT platform. After you log in, select Settings from the main navigation to access:

Manage Users

Invite new users, assign roles, and deactivate accounts.

Roles and Permissions

Understand what each role can do and how to assign roles to users.

Configure SSO

Connect your identity provider so your team can log in with their existing credentials.

Register Data Connections

Add and manage the data sources available to your team.

Audit Log

Review and export a record of actions taken in your organisation.

Who else to contact

Need	Contact
Account or billing questions	Your Emergence account manager
Platform outages or bugs	Emergence support
Infrastructure changes	Your platform operator
Onboarding a new project team	Assign a project owner in Manage Users